About us

Terms & conditions 

A deposit of 20% is required by the client to hold an event date. Final balance is due no later than 30 days prior to the event date. Terms & Conditions

For the Provision of Catering Services

1. Definitions

In these Terms and Conditions and the Agreement the following expressions shall have the following meanings:

1.1 Additional Costs’ means such additional costs attributable to the provision of Additional Services to the Customer by the Caterer together with ancillary charges for delivery and collection of supplies within Central London, storage, corkage and handling charges that may be charged by the Caterer from time to time (which shall include VAT where applicable and/or other taxes, duties and appropriate other charges) details of which will be set out in the relevant Invoice.

1.2 ‘Additional Services’ means any additional services the Caterer may agree to provide to the Customer in accordance with clause 7 of these Terms and Conditions.

1.3 ‘Agreement’ means any agreement between the Caterer and the Customer for the provision of Catering Services incorporating these Terms and Conditions.

1.4 ‘Catering Services’ means the Catering Services set out in the Agreement together with any Additional Services to be provided to the Customer by the Caterer under the terms of the Agreement.

1.5 ‘Facilities’ means the facilities and/or equipment to be provided by or on behalf of the Customer at the Premises on the Function Date.

1.6 ‘Function Date’ means the date and time of the function specified in the Agreement. The Caterer shall be responsible for:providing the Catering Services at the Premises on the Function Date;

1.7 ‘Invoice’ means any invoice given or despatched to the Customer detailing the Catering Services, communicthe Price, Additional Services and any Additional Costs.

1.8 ‘Price’ means the price to be paid by the Customer to the Caterer for the Catering Services as specified in the Agreement which shall include VAT where applicable an

refunds:

A refund of 100% is available if the customer cancels within 6 months prior to the event.

A refund of 50% if cancelled within 3 months prior to the event.

A refund of 25% if the customer cancels within 2 months of the event.

A refund of 0 if the customer cancels within the 30 days prior to the event.

If we cancel due weather/un forseen circumstances or events beyond our control, a 100% refund if it is within 30 days however, we will always offer alternative dates to rearrange where either party has cancelled.

75% refund if within 14 days.25% will be retained by the company for and stock paid for in advance.

Refunds are processed and paid within 60 days

once the details of the event is date and numbers have been communicated by the client to urban catering, the invoice will be sent, this is due in full. If the clients cancels for whatever reason this will still be due in full.

If the client breaches this contract or terms of the agreed verbal/ written agreement ie contract no refund will be due and the client is liable for that invoice in full.

If payment is not received we urban catering reserve the rights to Pesue the balance in full through the legal route.We travel nationwide providing street food catering around the country ! 

We have good hygiene scores of 5 out of 5 and we are fully certified with public liability insurance. 

We offer all types of street food catering from handmade burgers to pizzas and burritos. We also offer mobile bar services so if you’d like a beer snd a burger look no further .